Privacy Policy

We are committed to maintaining the security, confidentiality and privacy of your personal information. This document describes our general privacy policies.

For the purposes of applicable data protection legislation the relevant Insimbo entity identified for your region in the “Contact” section of the Privacy Policy below is the controller of personal data provided by you and determines how and why your personal data will be processed.

If you have any questions about the practices described in this Privacy Policy, please contact us using the details in the “Contact” section below.

Scope of Privacy Policy

This Privacy Policy applies to personal information about individuals and does not apply to the information collected, used or disclosed with respect to corporate or commercial entities. This Privacy Policy does not impose any limits on our collection, use or disclosure of the information exempted under applicable privacy legislation, including business contact information and certain publicly available information.

Changes

We may change this Privacy Policy at any time by posting the revised Privacy Policy on our website. Please check our website regularly for these changes.

Purposes

When collecting personal information, we will state the purpose of collection and will provide, on request, additional information about the collection.

We may collect various information from you, including your name, address, phone number, e-mail address, photograph, credit card details, preferred means of communication, your interaction with our website, social media sites and mobile applications (including information such as IP addresses, browser type, language, access times, referring website, etc.) and other information you provide to us.

We collect, use and disclose your personal information for the following purposes:

to allow us to communicate with you (including through the use of commercial electronic messages),
to customize the advertising and content that is presented to you on our website,
to contact you regarding any orders you place through our website, and to help process, deliver and take payment for those orders,
to verify your personal information
to operate, customize and improve our website, social media sites, mobile applications, advertisements, products and services;
to allow you to use portions of our website such as our forums;
to allow you to participate in our contests, and to administer those contests;
to monitor your compliance with any of your agreements with us;
to administer our provision of, and your payment for, products or services you request from us;
to provide newsletters, electronic messages and information you request from us;
to provide other information to you regarding our products and services or third party products and services, unless you opt out of receiving that information;
to manage or transfer our assets or liabilities, for example in the case of an acquisition, disposition or merger;
to protect us, yourself and others from fraud and error and to safeguard our business interests;
to collect debts owed to us;
to comply with legal and regulatory requirements; and
for other purposes we may inform you about from time-to-time.

When your personal information is to be used for a purpose not previously identified, the new purpose will be disclosed to you prior to such use, and your consent will be sought unless the use is authorized or required by law.

We may work with other companies to provide services on our behalf, such as website hosting services, payment processing services and product delivery services. Those service providers will be permitted to obtain only the personal information they need to deliver the service in question, and they will be required to maintain the confidentiality of that information.

Basis for Processing

The legal bases we rely on to process your personal information depends on the services you use and how you interact with them. They primarily include:

Contractual Necessity: we process personal information to perform the services you requested under our Terms of Service or other similar contractual agreements with you. For example, we process personal information to set up and maintain your account; process your purchases; authenticate users; provide user-experience features (like saving your preferences); monitor and analyze the services; detect and prevent fraud, or other similar misuse; and contact you about your account, transactions, or other updates. We also rely on performance of a contract to manage our relationship with you, which includes responding to your support requests or general inquiries, and notifying you about changes to our applicable terms or policies.
Legitimate Interests: we process personal information as needed for Insimbo’s business purposes, as balanced against the potential impact on your privacy rights. This includes many common purposes that you’d reasonably expect, such as to: communicate with you, respond to your requests, or provide you with updates and information; better understand our users and their preferences; personalize your experience, save your preferences, authenticate our users, and provide similar user experience features; develop, deliver, and improve the services and other offerings (some of which may be offered in partnership with other parties); manage and customize advertisements or promotional offers; secure and protect the services; prevent fraud and illegal activity; and support internal purposes such as auditing and data analysis.
Legal Obligations: we process personal information when necessary to comply with legal obligations, such as responding to legitimate requests from law enforcement authorities or other government officials in accordance with relevant legal processes.
Consent: we process personal information when you provide us with your consent to do so. You aren’t required to provide consent if you do not want your personal information to be processed for the requested purposes, and you may withdraw your consent at any time.

Transfers of Information

Insimbo Games is a company with operations around the world. By using the Insimbo services, you acknowledge and agree that your information may be processed outside your country of residence, including in other jurisdictions (like the United States) that may have different data protection frameworks than your region. To learn more about the Insimbo entity responsible for operating the Insimbo services in your region, see “How to Contact Us” below.

We’ve implemented and maintain a framework consistent with applicable law and this Privacy Policy for transfers of information outside the country of collection. For example, when we transfer personal data collected in the European Union to locations outside the European Economic Area, we rely on transfer mechanisms adopted by the European Commission to help establish adequate safeguards, like Standard Contractual Clauses. We may also need to transfer your information to provide the Palla services to you in accordance with our existing agreements with you, such as the Terms of Service.

We may share your personal information with:

Business partners;
Other Insimbo entities (like other members of the Insimbo group of companies that may help support certain Insimbo Services);
Other users (for example, if you use chat or social features on the Insimbo services);
Service providers;
Operating systems and platforms; and
Government entities or other third parties in response to a legal request.

Cookies

We may use cookies to collect your personal information. Cookies are unique identifiers which are used to customize your website, mobile application or social media site experience. Most web browsers automatically accept cookies, but you can usually change your browser to prevent or notify you whenever you are sent a cookie. This gives you the chance to decide whether or not to accept the cookie. A cookie does not tell us who you are, your email address, or any other personal information. We use the information it provides to help us improve our website, mobile application, social media site and our services, and to provide our visitors with a better visit. Even without accepting a cookie you can still access many of the features on the site. There may, however, be limitations on your use of some site functions.

Consent

We will not sell or rent your personal information to third parties, and we will obtain your consent to collect, use or disclose personal information except where we are authorized or required by law to do so without consent. For example, we may collect, use or disclose personal information without your knowledge or consent where:

the information is publicly available, as defined by statute or regulation;
we are obtaining legal advice; or
we reasonably expect that obtaining consent would compromise an investigation or proceeding.

Safety

Violent Content: You may share graphic media if it is properly labeled, not prominently displayed and is not excessively gory or dInsimboting sexual violence, but explicitly threatening, inciting, glorifying, or expressing desire for violence is not allowed.
Violent & Hateful Entities: You can’t affiliate with or promote the activities of violent and hateful entities.
Child Safety: We have zero tolerance for any forms of child sexual exploitation and remove certain media dInsimboting physical child abuse to prevent the normalization of violence against children.
Abuse/Harassment: You may not share abusive content, engage in the targeted harassment of someone, or incite other people to do so.
Hateful conduct: You may not attack other people on the basis of race, ethnicity, national origin, caste, sexual orientation, gender, gender identity, religious affiliation, age, disability, or serious disease.
Perpetrators of Violent Attacks: We will remove any accounts maintained by individual perpetrators of terrorist, violent extremist, or mass violent attacks, and may also remove posts disseminating manifestos or other content produced by perpetrators.
Suicide: You may not promote or encourage suicide or self-harm.
Adult Content: You may share consensually produced and distributed adult nudity or sexual behavior, provided it's properly labeled and not prominently displayed.
Illegal or Certain Regulated Goods or Services: You may not use our service for any unlawful purpose or in furtherance of illegal activities. This includes selling, buying, or facilitating transactions in illegal goods or services, as well as certain types of regulated goods or services.

If you have any questions about our privacy practices, please contact us at info@insimbo.com.